bolaklik mobile Platform Privacy Notice

This page describes what we collect when you use bolaklik mobile and how we keep that data protected throughout your account lifecycle. We at bolaklik mobile collect personal information to verify your identity, process your deposits and withdrawals, comply with anti-money-laundering regulations, and provide customer support.

We store your data on encrypted servers with restricted access controls. We do not sell your information to third parties. We share your data only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) when processing transactions, or as required by law. You retain the right to access, correct, or request deletion of your data.

Our bolaklik mobile privacy practices apply to all users worldwide, regardless of their location. We comply with applicable data-protection laws in each jurisdiction where we operate. This document explains our data collection, retention, and sharing practices in detail.

What We Collect When You Register

When you open an account on bolaklik mobile, we collect your full name, email address, phone number, date of birth, and home address. We use this information to create your account, verify your identity, and contact you regarding your account or service updates. We also collect your Internet Protocol (IP) address and device type to detect suspicious account activity and prevent fraud.

During identity verification (KYC), we request a copy of your government-issued ID (national identity card, passport, or driver's license) and a proof-of-address document (utility bill, bank statement, or rental agreement). We scan these documents for authenticity and store them securely. We use this information only for verification and anti-money-laundering compliance.

When you make deposits or withdrawals, we collect transaction details (payment method, amount, timestamp, destination account). We retain this information for a minimum of five years to comply with financial regulations and audit requirements.

Game Play Records and Session Logs

We maintain complete logs of your gameplay on bolaklik mobile. When you play a live-dealer game (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), we record your bet amounts, game outcomes, and timestamps. When you bet on football (Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League), we record your predictions and results. When you play slots (Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, Aviator), we log your spin history and payouts.

We store these records to settle disputes, investigate unusual patterns, and comply with regulatory audits. You can access your own gameplay history in your bolaklik mobile account dashboard at any time. We retain gameplay records indefinitely to protect both you and our platform.

Personal data

Name, email, phone, date of birth, address, ID documents. Used for account verification and communication.

Transaction data

Deposit/withdrawal amounts, payment methods, timestamps. Retained for five years minimum for compliance.

Gameplay logs

Bet history, game outcomes, session timestamps. Retained indefinitely for audit and dispute resolution.

Technical data

IP address, device type, browser version. Used to detect fraud and maintain account security.

Third-Party Payment Processors and Data Sharing

We at bolaklik mobile share your personal data with payment processors when you deposit or withdraw. We partner with DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallet processing, and with mobile banking, local payment, online payment, and e-wallet for virtual-account transfers. These processors receive your name, phone number, email, and transaction details to complete your payment.

Each payment processor maintains their own privacy policies and data-protection practices. We recommend reviewing their policies to understand how they handle your data. We do not control how these third parties use your information beyond the scope of processing your transaction.

We may also share non-personal, aggregated data (such as total transaction volume or average game duration) with analytics providers to improve our bolaklik mobile platform. This aggregated data cannot identify you individually.

How Long We Keep Your Data

We retain your personal account information (name, email, address) for the duration of your account and for five years after you close your account. We maintain this data to comply with anti-money-laundering regulations and to address any post-account disputes or complaints.

We retain transaction records (deposits, withdrawals) for a minimum of five years as required by Indonesian financial regulations. We retain gameplay logs indefinitely to settle historical disputes and comply with gaming-authority audits. We keep your government ID and proof-of-address documents for five years after you provide them, then securely delete them.

Your Rights Regarding Your Data on bolaklik mobile

You have the right to access your personal data held by bolaklik mobile. Contact our support team to request a copy of all data we hold about you. We will provide this information within 30 days at no charge.

You have the right to request correction of inaccurate data. If your address or contact information has changed, update it in your account settings or contact our support team. You have the right to request deletion of your personal data, subject to legal retention requirements. We will delete data we are not legally required to retain within 30 days of your request.

• You can opt out of promotional email communications by clicking the unsubscribe link in any bolaklik mobile email, or by contacting our support team.
• You can request that we restrict how we use your data for marketing purposes.
• You can request a copy of your data in a portable format suitable for transfer to another service.
• You have the right to lodge a complaint with your local data-protection authority if you believe we have mishandled your data.

Cookies, Tracking, and Analytics

We use cookies on bolaklik mobile to maintain your login session, remember your preferences, and track your activity for analytics. A cookie is a small text file stored on your device that allows our servers to recognize you on return visits. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire).

We use analytics providers to understand how you navigate bolaklik mobile and which features you use most. This helps us improve our platform's performance and user experience. Our analytics partners do not have access to your personal account data; they see only anonymized, aggregated usage patterns.

You can disable cookies in your browser settings, though this may limit your ability to use certain bolaklik mobile features. You can also delete cookies manually from your device at any time.

Security Measures and Data Protection

We at bolaklik mobile protect your data using encryption, firewalls, and access controls. All data transmitted between your device and our servers is encrypted using Secure Sockets Layer (SSL) technology. Your password is hashed and salted, meaning we do not store your password in plain text.

We maintain regular security audits and penetration testing to identify and address vulnerabilities. Our servers are located in secure data centres with 24/7 monitoring and physical access controls. We enforce strict employee confidentiality agreements and limit data access to those who need it to perform their jobs.

Despite these measures, no security system is completely impenetrable. If we discover a data breach affecting your information, we will notify you via email within 72 hours of discovery and describe the nature and scope of the breach.

Data Storage and International Transfers

Our bolaklik mobile servers may be located outside your home jurisdiction. By using our platform, you consent to your data being transferred to and processed in countries other than where you reside. These countries may have different data-protection laws than your home country.

We take steps to ensure that your data receives adequate protection wherever it is stored. We use standard contractual clauses and other legal mechanisms to protect international data transfers. If you reside in a jurisdiction with specific data-residency requirements (such as Indonesia), we maintain local data centres to comply with those requirements.

How to Contact Us About Your Data

If you have questions about our privacy practices, want to exercise your data rights, or believe we have mishandled your information, contact our support team. We offer English and Indonesian language support via live chat and email. We respond to privacy requests within 10 business days.

For formal data-subject access requests or privacy complaints, email our privacy team directly. We maintain a record of all privacy inquiries and responses. If you are not satisfied with our response, you have the right to lodge a complaint with your local data-protection authority or relevant government agency.

Changes to Our Privacy Policy

We may update this privacy notice at any time. Material changes are communicated to your registered email at least 30 days before taking effect. Your continued use of bolaklik mobile after an update constitutes acceptance of the updated policy. If you do not agree to changes, you may close your account before the effective date.

We maintain a version history of this privacy notice. You can request a copy of any previous version by contacting our support team. This notice reflects our current practices as of the date listed at the top of the document.